85054 - ECHO/PULSE - Mac Livescribe Desktop installer stops at “Waiting for other installations to complete…”

I am trying to install Mac Livescribe Desktop but the installer stops at "Waiting for other installations to complete…" and will not continue to complete the installation.

If you are trying to install Mac Livescribe Desktop but the installation will not continue past:

"Waiting for other installations to complete…"

…this issue is due to an occasional problem installing Adobe AIR (a component used by Livescribe Connect) when the connection to Adobe's web servers fails during the installation of Mac Livescribe Desktop.  

To resolve this:

  1. Click on the Apple icon in the upper left of your Mac desktop and select "Force Quit… > Installer" to exit the installation of Livescribe Desktop.
  2. For Leopard Mac OS (10.5.X) click the link below to download the archived Adobe AIR installer - http://airdownload.adobe.com/air/mac/download/2.7/AdobeAIR.dmg
  3. For newer versions of the Mac OS (10.6.X and later) click the link below and then the "Download now" button to download the latest Adobe AIR installer -http://get.adobe.com/air/  
  4. Double-click the downloaded .dmg file, double-click the "Adobe AIR Installer" file, and follow the prompts to install or update Adobe AIR.
    Once the installation of Adobe AIR is complete, run the Mac Livescribe Desktop installer once more (www.livescribe.com/install).

This should resolve the Mac Livescribe Desktop installation problem.  If you still have a problem please let us know.

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