85021 - ECHO/PULSE - Updating Windows Livescribe Desktop - “Another version is installed already, and this cannot be removed.”

When updating my Windows Livescribe Desktop software, I receive the following message:  Another version is installed already, and this cannot be removed.

While updating Windows Livescribe Desktop, if you receive the error message:

"Another version is installed already, and this cannot be removed."

…this can be resolved by following these steps:

  1. Click on this link - http://www.piriform.com/ccleaner/download/standard
  2. Click the green "Start Download" button.
  3. Save the software to your desktop (or location of your choice) and install.
  4. Launch CCleaner.
  5. Click "Tools" (left side toolbar).
  6. Click the "Uninstall" button (left side. You will now be in the "Uninstall" area).
  7. Click a Livescribe entry from the list of programs.
  8. Click "Run Uninstaller" button (right side toolbar).
  9. Repeat for each Livescribe entry in the list of programs.
  10. Close CCleaner.
  11. Now run Livescribe Desktop installer as normal.

If you still have issues after following these steps, please let us know. 

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