85514 - ECHO/PULSE - Recorded audio plays from smartpen but not from Windows Livescribe Desktop

I have played back recorded sessions through my pen by tapping the ink in my notebook, but when I play the same transferred session using Windows Livescribe Desktop there is no audio.

If you have a Realtek sound card, you can play a recorded session from your smartpen but there is no sound when you play that same session using Livescribe Desktop, please read this section.  Otherwise jump to the "Non-Realtek Sound Card" section below.

Realtek Sound Card

In some cases the Realtek sound card settings prevent Windows Livescribe Desktop from playing audio.  This only applies to Windows 8, 7, and Vista.  To resolve this:

  1. Windows 8 - From the Start screen type "control panel", select "Apps" on the right, and tap/click on "Control Panel".  Windows 7 & Vista - Go to "Start > Control Panel".
  2. Windows 8 & 7 - From Control Panel "Category" view select "Hardware and Sound > Sound".  From Icon view select "Sound". Windows Vista - From Home view select "Hardware and Sound > Sound".  From Classic view select "Sound".
  3. Right-click the sound device you are using (i.e. "Speakers") and select "Properties".
  4. Click the "Enhancements" tab.
  5. Click the box labeled "Disable all Sound Effects" to check-mark it.  NOTE: If the box is labeled "Disable all enhancements" then you do not have a Realtek sound card.
    Click "OK".

Non-Realtek Sound Card

If you do not have a Realtek sound card then you may simply need to check your computer to be sure audio playback is enabled for Livescribe Desktop.  To do so:

Windows 8/10:

Switch to the classic Desktop by pressing the Windows key (between "Ctrl" and "Alt") on your keyboard.

Windows 8,10,7 and Vista:

  1. Left-click the speaker icon in the bottom right corner of your Windows Taskbar (next to the time).
  2. From the small volume control window that opens, select "Mixer" at the bottom.
  3. If not already open, run Livescribe Desktop.
  4. Start playing a recorded audio session in Livescribe Desktop by left-clicking the "Audio" button in the upper left corner and then double-left click a session.
  5. In the Volume Mixer window be sure the speaker icon beneath Livescribe Desktop is not muted (displays a small red circle with a line through it). If muted, left-click on the speaker icon to un-mute the volume.
  6. Raise the Mixer's Livescribe Desktop volume level to the highest level by left-clicking and holding the mouse button while raising the slider bar.

You should now hear your session playing.

Windows XP:

  1. Go to "Start > All Programs > Accessories > Entertainment".
  2. Select "Volume Control".
  3. If checked, uncheck "Mute all" for "Volume Control".
  4. If checked, uncheck "Mute" for "Wave".
  5. Raise the "Volume Control" volume level to the highest level by left-clicking the "Volume" slider bar and holding the mouse button down while raising the slider bar.
  6. Raise the "Wave" volume level to the highest level by left-clicking the "Volume" slider bar and holding the mouse button down while raising the slider bar.
  7. If not already open, run Livescribe Desktop and play a session in Livescribe Desktop by left-clicking the "Audio" button in the upper left corner and then double-left click a session.

You should now hear your session playing.

If you do not hear the session and have external speakers plugged in, please make sure they are powered on and plugged in to the computer correctly.  If a headset is plugged into your computer, listen through the headset or unplug the headset to listen through your computer speakers.

If you are still unable to hear your session but Livescribe Desktop shows it is playing in the bottom of the Livescribe Desktop audio controls please let us know.

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