80910 - ECHO/PULSE - Reverting from Echo Desktop back to Livescribe Desktop

How can I reinstall Livescribe Desktop after I've updated to Echo Desktop?

After updating to Echo Desktop, if you've decided that you would like to re-install Livescribe Desktop, you will need to first uninstall Echo Desktop.

Before uninstalling , run Echo Desktop and dock your pen in order to transfer all of your notes to the desktop software.  Livescribe Desktop and Echo Desktop use the same data folder so your notes will not be affected by this re-install.

NOTE: You will not need to downgrade your firmware.  Livescribe Desktop will work with the latest firmware installed by Echo Desktop.

To reinstall Livescribe Desktop:

Steps for Windows

IMPORTANT: You MUST uninstall Echo Desktop before installing Livescribe Desktop.  If you do not, you will not be able to run Livescribe Desktop or uninstall Echo Desktop until you install Echo Desktop a second time (http://www.livescribe.com/en-us/support/echo/setup/).  After uninstalling Echo Desktop you can install Livescribe Desktop and it will work properly.

  1. Close Echo Desktop if it is running.
  2. Go to "Start" (Windows 8 - right-click in the lower left corner).
  3. Select "Control Panel".
  4. Uninstall Echo Desktop.  Windows 8,10, 7, and Vista - From Category view under "Programs", select "Uninstall a Program".  From Icons view select "Programs and Features". Windows XP - Select "Add or Remove Programs".  From the list of programs select "Echo Desktop", select "Uninstall" (8, 7, & Vista) / "Remove" (XP), click "Next >" and then "Finish".
  5. Click on the link http://www.livescribe.com/downloads/support/LivescribeDesktop_Install_Win_v2.8.3.zip.
  6. Save the file to your Windows desktop.
  7. Once saved if prompted click "Open", or double-click the new "LivescribeDesktop_Install_Win_v2.8.3.zip" folder on your desktop.
  8. In the upper left (8,7 & Vista) / left (XP) of the folder that opens click "Extract all files", leave the Windows desktop as the default location, and click "Extract".  A new unzipped folder will be created on your desktop and will open automatically.  
  9. Double-click the "LivescribeDesktop_Install_Win_v2.8.3.exe" file and then click "Run".
  10. Follow the prompts to install the software.

Steps for Mac

  1. Close Echo Desktop if it is running.
  2. From Finder select "Go > Applications".
  3. Drag the Echo Desktop icon to Trash. 
  4. Click on the link http://www.livescribe.com/downloads/support/LivescribeDesktop_MacOSX_v2.8.4.zip
  5. Click on the Download button and click OK.
  6. In the "Downloads" window a "LivescribeDesktop_MacOSX_v2.8.4" file will appear in a ".zip" format.  Double-click it to extract it as a ".dmg" file to your desktop.  NOTE: If you do not see a ".zip" file but the file appears with some other file extension (such as ".cpgz" as an example), please see 85912 - Re-associating .zip files with the Mac Archive Utility.
  7. Double-click the ".dmg" installer file to open it.
  8. Double-click the Livescribe Software.pkg file and follow the prompts.  NOTE:  If you get a message that the .pkg file can't be opened, right-click on the installer and select "Open" OR hold down the keyboard "control" key, click on the installer, and select "Open".  Then click "Open".

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