81920 - ECHO/PULSE - Attempting to install Echo Desktop shows error “Please mount Livescribe Software.dmg”

Why am I getting the message "Please mount Livescribe Software.dmg" when I try to install Echo Desktop?

In order to resolve the message:

"Please mount Livescribe Software.dmg 

Echo Desktop requires Livescribe Software.dmg to be mounted in order to install."

…if you have Livescribe Desktop installed, run this uninstaller (this will not affect your existing data):


Then run the Echo Desktop installer again (http://www.livescribe.com/en-us/support/echo/setup/).

This should resolve the issue.  

If it does not, look for multiple "Livescribe Software" installer icons on your desktop.


For each one, hold down "control" on your keyboard, click on the icon, release the "control" key, and select 'Eject "Livescribe Software"'.  Once all of them have been ejected, run the installer again.

If you still have an issue, please let us know.

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