Unable to connect Aegir with Livescribe+ Desktop via Bluetooth

Question:

I'm able to connect my Aegir with my computer directly via Bluetooth settings menu but the pen is either not showing up/ transferring data over to Livescribe+ Desktop application. 


Answer:

Aegir smartpen uses a dual mode BT chip that supports both BLE and Classic mode Bluetooth. It is possible to connect Aegir either using the Livescribe+ Desktop App’s interface or using native Windows BT Settings menu.

If you connect the pen using the native BT settings, when you search for a new BT device, two variants of Aegir will show up (refer to the image below). Please note that you will have to connect with the non-BLE version of the device i.e. ‘Aegir Smartpen’. If for some reason, you’ve connected with the ‘BLE version of Aegir’, please forget that device and try to connect to the non-BLE version again.

Note: When you try to connect with the pen through the app, the app is programmed to pair and connect with only the non-BLE version. So this should be noted only when you try to connect the pen through native Windows BT device settings menu.

Connecting via BT

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