88005 - Livescribe + ( IOS / Android ) - Application takes too long to sync crashes and unpairs my smartpen or does not sync notes taken while the pen is not paired.

Why does my smartpen disconnects from the app and stops syncing notes taken away from the phone?

If your smartpen gets disconnected, the Livescribe + application crashes or does not sync notes taken away from your mobile device please do the following :

- Make sure that you have the latest Livescribe + application installed and that your smartpen is properly paired ( 85100 - LIVESCRIBE+ - Pairing Livescribe 3 for first time to an Android KitKat 4.4.2 (or later) device / 84100 - LIVESCRIBE+ - Pairing Livescribe 3 for first time to an iOS 7 (or later) device ).

- If the issue continues, close all your background applications, restart your mobile device and pair your smartpen again ( if you are using an Android device, please remove your external SD card ).

Assigning notebooks to Livescribe+ 

Assigning a notebook in the Livescribe+ app for iOS can help with syncing issues when the Livescribe 3 smartpen is either not syncing (even though it is paired with the app - blue LED) or the smartpen has been set to only sync a particular notebook with another app (such as the Noteshelf app).

84321 - Assigning notebooks to Livescribe+ for iOS

84322 - Assigning notebooks to Livescribe+ for Android


In the event that after following the previous instructions the smartpen pairs with the app but your old notes have not synced yet please do the following :

- Allow the smartpen 5-10 minutes to sync.

- If your the pen pairs again and you can start a recording from the paper but some of your old notes have not synced please perform a backup, uninstall and reinstall the Livescribe + application as shown in this article 83050 - LIVESCRIBE+ - Uninstalling Livescribe+ app - possible data loss ( if you are using an Android device please see below).

Android users :

To backup your pencasts, please share your files with DropBox, Drive or any other cloud based service as shown in this article 85350 - LIVESCRIBE+ - Android - Sharing (exporting) notes and audio and then do the following process to completly uninstall the Livescribe + and Livescribe Link applications :

Android

  1. Power down the smartpen.'
  2. Access the device "Settings > Apps > Livescribe+" option.
  3. Tap on "CLEAR CACHE".
  4. Tap on "FORCE STOP".
  5. Reinstall the app and try again.

iOS

To perform a hard reboot on the iPhone X, press and quickly release the Volume Up button, then do the same for the Volume Down button. Follow up by pressing the Side button, and hold until the display suddenly shuts off — about 10 seconds. Keep holding the Side button and release when the device turns back onto its Apple boot screen. This is the same process the iPhone 8 and 8 Plus use to force-restart, too.

NOTE: Be advised that iOS 11 consumes a lot of the iPhones resources in which can affect performance. Our engineering team is working on finding the source of the issue.

If these steps do not work, please contact us via chat for further assistance.

 

 

 

 

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