40468 - AEGIR - Should I update my pen firmware?

Question?

Should I update my pen firmware? If yes, how do I update my pen firmware?

Answer:

Yes, it is always recommended to use the most recent pen firmware for your Aegir smartpen. The process is simple, seamless, and quick. Pen firmware can be updated via Bluetooth using the Livescribe+ app (iOS and Android).

Steps to update pen firmware:

Your pen should have a minimum 50% battery level for the firmware update to work. If your pen battery level is below 50%, please charge your smartpen using the given micro-USB cable.

Requires your smartphone or table to be connected to internet.

Approx. time to get firmware updated: 3-4 minutes for iOS devices and 1-2 minutes for Android devices

  1. Ensure that your pen is connected to the Livescribe+ mobile app (pen icon shows on the upper right hand corner of your app and solid blue light on the pen)
  2. Tap on 'Pen' icon > 'More Details' to access Smartpen settings screen
  3. In the Smartpen settings screen, tap on 'Firmware version'

a.     If your Smartpen's firmware is up to date, you will receive a message

b.     If a newer version firmware is available, you will be provided with an option to update pen firmware.

  • The application will download the latest firmware from the cloud and transfer it to your smartpen
  • Select 'Yes' and proceed forward
  • The firmware download and update process will take approximately 3-4 minutes from iOS devices and 1-2 minutes when performed from Android devices
  • DO NOT close the application/ use your smartpen when the firmware update is in progress
  • After successful firmware update, your smartpen will restart and reconnect automatically with your device


Having issues?

  • Received firmware update error (Object refused error 9)?

Please charge your pen to a minimum 50% battery level. If the pen is to be upgraded over a Bluetooth connection, the battery has to be at least 50% in order for the firmware upgrade to work

  • I've upgraded my pen firmware successfully but I now not able to reconnect my pen with the device

After firmware upgrade, your pen should automatically reconnect with your smartphone or tablet. If not, please follow the below steps

o   Go to your smartphone or tablet device settings and forget the smartpen

o   Open Livescribe+ app and pair your smartpen again - Steps here

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