Symphony LED Status Indicators

Symphony smartpen uses its LED status indicator and a sound buzzer to communicate to the user  its current status, an action, or various other alerts related to the following categories,

More details about different types of indicators can be seen below.

Connection

LED Color Connection Status
Solid Green The pen is awake and can be used to write on any Livescribe Paper to capture notes but is not connected to any Bluetooth enabled device
Blinking Blue The pen is in pairing mode and is ready to make an initial Bluetooth connection with a new device  

Tip: The pen must be in this state to pair with any new device
Solid Blue Smartpen is awake and is connected via Bluetooth to a device. Your notes will be saved on the pen and live-streamed to the Livescribe+ app on your device

Pulsing Blue

Indication to the user that the smartpen is trying to connect with its last known device. Whenever you start writing with the pen on any Livescribe paper, the pen will automatically try to connect with its known device  

Note: Shown only during the first 3 attempts.

Battery Alert

LED Color Battery Status
Solid Orange Low battery indicator. The Smartpen battery is at 10% or below and needs to be charged. At 5% battery level, the pen shuts down automatically with a beep and will not capture notes anymore.
Pulsing Orange Smartpen is connected to a USB power source through its micro-USB port and is charging. Tip: It takes 120 mins to fully charge the smartpen
Solid Green  When the smartpen is connected to a USB power source, a solid green indicates that the smartpen is fully charged. 
Blinking Red  Smartpen is in pre-charging mode and it could take anywhere between 20-40 mins for the battery to be powered up and start charging.  

Tip: When the smartpen battery is completely drained and has been left without charging for some time, it could take some time for the pen to be powered up and start charging as usual. It is recommended that users charge their pen regularly and avoid leaving their pen without charge for more than 2 days.

Other Alerts

LED Color Connection Status

Blinking Red

(x3 with sound)

Error Alert: Possible errors include improper writing angle, smartpen memory is full, unrecognized writing surface, etc.
Pulsing Red Audio recording (Pencast) in process on a mobile device.
Blinking Red Smartpen memory is above 90% of its capacity. This notification will repeat every time the pen wakes up until the memory is cleared. When the memory of the pen is full, it will not capture any data and will trigger an error notification when you try to write. Tip: Connect your pen to your device and clear memory using pen settings in the Livescribe+ app

Managing Symphony smartpen sound and LED status indicators

Currently turning the LED off on the Symphony smartpen is not an option as keeping the users informed about their smartpen status is essential to ensure that they do not miss out on anything important.

However, it is possible to turn OFF sound notifications on your Symphony smartpen.

How do I turn the sound off for my Symphony smartpen?

To turn the Symphony smartpen sound off:

  1. Open Livescribe+ App on your mobile device.
  2. Connect your Symphony smartpen to your device by writing with your Symphony smartpen on Livescribe dot pattern printed paper (pair first if it is a new device).
    1. Mobile: Pen icon is located at the upper right-hand corner in mobile AppOnce the pen is connected, Tap on the 'Pen Icon' and press 'More details' to open the Pen Settings screen.
  3. Under the Notifications section, turn Pen Sound “OFF”.

This will prevent the smartpen from making sounds, but will also prevent any notification sounds such as the low battery indicator or error alert.

Smartpen is blinking red when connected to a charger?

Leave the smartpen plugged into the charger for the battery to be powered up. Do not remove the smartpen from the charger and leave it connected for a minimum of 20-40 mins. Once the battery gets charged, it should power up the smartpen and the smartpen LED will be pulsing green indicating that it is being charged.

Smartpen enters this pre-charging mode when the battery is completely drained and is left without being charged for some time. It is recommended that users charge their smartpens regularly after every use in order to avoid this situation.

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