Continuous beeping when the pen cap is turned on - Aegir Troubleshooting

Question:

My Aegir smartpen is beeping continuously whenever I put the pen cap on. How can I resolve this issue?

Answer:
If your smartpen beeps only when you put the pen cap on, there is a possibility that your ink refill is stuck in the channel and the pen camera is always turned ON.
The best possible solution is to remove the ink cartridge and then try to insert it back again into the pen.

Pro Tip: A short video on how to remove and replace ink cartridge in an Aegir smartpen is shown below for your reference.

I've tried all the steps mentioned in the article and I'm still having issues. Please feel free to contact us using the link below and our customer support team will help you!

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