Smartpen blinking red when it is charging - Symphony Troubleshooting

Question:

My Symphony smartpen is blinking red when it is connected to a USB power source and is charging. Is my memory full or is my smartpen defective?

Answer:

If your smartpen is blinking red (without beep) when connected to a USB power source, then it means that your smartpen is in the pre-charging phase i.e. battery has been completely drained and has been left for a long time without being charged. 

How do I know if the pen is in a pre-charging state and it is not a battery-related issue?
If the smartpen LED is blinking red without sound when it is connected to a USB power source, then it confirms that your smartpen battery is in a pre-charging state.

What should I do to bring the pen out of this state?
The pen needs to be charged in order to be retrieved back from this stage.

How much time should I charge the pen to bring it out of this state?
Sometimes, it takes only 10 or 15 mins but at times, we've seen the smartpen takes over 1 hour to be out of this state.

How can I avoid this in the future?
Charging the smartpen at regular intervals will help to avoid this situation in the future.

I've tried the above-mentioned steps and I'm still unable to retrieve my smartpen out of this state - Please reach out to us and we'll help you out.
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