FAQ - Connection & data transfer methods
In this article, you will find answers to some of the commonly asked questions related to connection and data transfer methods for both the Aegir and the Symphony series smartpens.
How can I connect my smartpen with my devices?
The smartpen can be connected either via Bluetooth (Mobile or Desktop) or via USB Cable (only with Desktop) with your device. Upon successful connection, smartpen will automatically transfer all the data that is stored in the pen to the Livescribe+ App on the device. Handwritten notes can also be live streamed to the device using an active Bluetooth connection.
How do I pair my smartpen with a new Bluetooth device?
- Method 1: Tap on the "Device Pairing" smartpaper icon on any Livescribe notebook with the tip of your pen to enter pairing mode (blinking blue LED).
- Method 2: Press down and hold the pen tip for 3 seconds on any non-Livescribe paper surface to enter pairing mode (blinking blue LED).
Follow these methods to bring your smartpen into pairing mode.
Do I have to pair the smartpen with my device every time I start writing?
How do I connect my smartpen with a previously paired device?
The smartpen needs to be paired first with any new device that you use it with. Once the smartpen is successfully paired with a device for the first time, whenever you start writing with your smartpen on Livescribe notebooks, it automatically reconnects to the most recent device you used the pen with (provided the device Bluetooth is turned ON and is in range).
Do I need an active Bluetooth connection to record audio while taking notes?
Managing multiple Bluetooth Connections
How many Bluetooth devices can my smartpen remember and connect automatically to?
What will happen if I pair my smartpen with a fourth device?
If you are trying to pair a fourth device, the smartpen will automatically remove the oldest device from its list and will remember the 3 recent devices.
Syncing and Data Transfer
Will the pen capture data on its own?
Yes, the smartpen has an on-board flash memory and can store up to 1200 A4 pages worth of notes in its memory before it gets filled up. As long as the pen is charged, it can capture anything that you write with it on Livescribe notebooks.
If the pen's battery is below 5%, it will go into sleep mode and will not capture any data. Pen needs to be charged before it can be powered ON and can be used for data capture.
Is an active connection needed for the smartpen to capture my handwriting?
No, an active connection is not needed for the smartpen to capture handwriting. Anything that you write with the smartpen on Livescribe dot-pattern printed notebooks is captured and stored in its 128MB internal flash memory. Then when the pen is next connected with the Livescribe+ Application on any of your devices, the data is automatically transferred to the Livescribe+ App.
So, the pen can support both real-time streaming and also the offline mode (capture handwriting without an active Bluetooth connection and then transfer handwritten notes when connected to a device).
How can I transfer data from my smartpen to the Livescribe+ App on my device?
As soon as your smartpen gets connected with the Livescribe+ App on your device, it automatically starts syncing all the data from the pen to the Livescribe+ App. Depending on the amount of data to be transferred, the data transfer time varies. If your smartpen has more than 5MB memory, it is recommended to use USB connection to transfer data to your desktop rather than via Bluetooth.
I use my smartpen with multiple devices. How do I transfer data between my device?
Whenever you connect your smartpen with your device, the data stored in the pen is automatically synced with your device. Using your smartpen is the only way to transfer your handwritten notes to all of your devices. There is no other way to sync data between your different devices.