180001 - No green ink on open Pencast PDF in Evernote

I'm using Evernote.  Why can't I see green ink when I open a Pencast PDF?

If you are using Evernote on your computer and are trying to view Pencast PDFs that you have uploaded, you may be opening an image of the page (black ink) instead of a Pencast PDF (green ink).

NOTE: Mobile devices do not support Pencast PDFs.

To view the page as a Pencast PDF you must have Adobe Reader X (or later) installed (www.adobe.com/reader).

Evernote Desktop

  1. Single click (don't double-click or the page will open as an image, not a PDF) a page on the left side of the Evernote desktop to make it appear in the right side viewing pane.
  2. Windows Users - mouse over the image on the right and double left-click to open it in Adobe Reader.  Mac Users - right-click (or hold down the "control" key and click) on the image and select "Open". 

Evernote Web

  1. Click the file you want to view from the left pane to select it.
  2. Click on the green paper-clipped page icon on the right to open it. 

NOTE: If you just installed Adobe Reader X (or later) and the page opens but the ink is black, not green, you may need to close all of your browser windows in order for the Adobe Reader X browser extension to activate.  Then log into www.evernote.com once more and open the file.

If you are using Chrome as your default browser, Chrome has its own Adobe Reader plug-in that cannot open the pencast version of PDFs, so you will continue to see the message "This document requires the latest version of Acrobat…" even if Adobe Reader X (or later) is already installed.  

Windows users:  You can disable this Chrome plug-in so that Adobe Reader opens the Pencast PDF version of the file in the browser. To do this, open another tab/window in Chrome.  In the address bar where a URL would normally go, type "about:plugins" (without the quotes) and press Enter.  Find "Chrome PDF Viewer" in the list and click the "Disable" link below it.  Go back to your Evernote tab/window and click on the paper clip to view the pencast version of the file.

Mac Users:  You will need to use Safari to view the pencast version of the file.  If you are using Safari and are seeing an error trying to open the Pencast PDF, please see 180011 - When I try opening an Evernote Pencast PDF using my Mac Safari browser I get an error message "Safari quit unexpectedly while using the AdobeZBuffer plug-in."

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