88153 - LIVESCRIBE+ - Livescribe+ showing smartpen battery level at less than 100%

How can I get my smartpen battery level to reach 100%?  It seems stuck at less than 100 percent.

If the battery level indicates a number that is less than 100% (e.g. 67%) no matter how long it is left charging: 

  1. Disconnect the pen from the charging cable.
  2. Turn on the pen.  After four hours the pen will power off.  
  3. Turn off and then turn on the pen.
  4. Repeat every four hours.  A battery can last up to 14 hours so this may require powering on the pen four times until the battery has been discharged and the LED does not turn on.  
  5. Connect the pen to the charging cable and charge for 2.5 hours.

This should resolve the issue and Livescribe+ should now show the battery level at 100%.  If not, please let us know.

 

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