20107 - Smartpen warranty and technical support

What are the warranty and technical support terms for the Livescribe smartpen?  

Livescribe warrants the smartpen to be free from defects in materials and workmanship under normal use for a period of 1 year from the date of original direct or retail purchase.  You may also have other rights that vary from state to state and country to country.

Below is the complimentary email and chat technical support period as well as replacement warranty period for items purchased directly from Livescribe or from a third-party vendor:

  • Smartpen: 1 year
  • Accessories: 30 days 
  • Third party products, applications or services: Supported by third party

OLED displays have many advantages - they are clear, bright, high-contrast, and can have an extended life with proper maintenance (20104 - Smartpen maintenance and cleaning).

Do not store the smartpen without charging it at least once every month.  Keeping the smartpen charged will extend the life of the battery considerably (20104 - Smartpen maintenance and cleaning).

Do NOT open your smartpen for any reason. There are no serviceable components and any attempt to open your smartpen will void the warranty. Do not drop the smartpen or allow any other kind of strong impact, which can severely damage your smartpen and prevent it from working properly. Keep all liquids away from your smartpen as it is not water-proof. Do not leave the smartpen in damp locations.

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